In the case of a guaranteed booking, you accept our following terms and conditions:
Smoking is prohibited in all hotel rooms. A special cleaning fee of € 250.00 will be charged for non-compliance.
Cancellation policy: Free cancellation of your reservation is possible up to 48 hours before arrival. For cancellations made later or in case of a no-show, the hotel reserves the right to charge 80% of the room rate if the room cannot be re-let.
The accommodation costs can be paid in cash, by EC-Cash, credit card (VISA, MasterCard) or by invoice at the latest on departure. If an invoice is sent, please send us a written declaration of assumption of costs on business stationery with a stamp and precise details of the invoice address by e-mail (info@das-kleine-hotel-lahnau.de). in advance in advance.
These terms and conditions apply to hotel accommodation contracts as well as all other services and deliveries provided to the guest by the small hotel Lahnau (hereinafter also referred to as the “hotel”). Deviating provisions, even if they are contained in the general terms and conditions of the guest or customer, do not apply, unless they are expressly accepted by the hotel in writing.
Upon a booking request from the guest, an accommodation contract (hereinafter referred to as “contract”) is concluded with the corresponding booking confirmation from the hotel. The contractual partners are the hotel and the guest. If a third party makes the booking for the guest, he is liable to the hotel as the customer together with the guest as joint and several debtors for all obligations arising from the contract, provided that the hotel has a corresponding declaration from the customer. Irrespective of this, each customer is obliged to forward all booking-relevant information, in particular these General Terms and Conditions, to the guest. The subletting and subletting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel.
III. Services, Prices, Payment, Offsetting
The hotel is obliged to keep the rooms booked by the guest available in accordance with these General Terms and Conditions and to provide the agreed services. The guest is obliged to pay the prices of the hotel applicable or agreed upon for the provision of the room and the other services used by him/her. This also applies to services and expenses of the hotel towards third parties initiated by the guest or the customer. The agreed prices are inclusive of the respective statutory sales tax. If the period between the conclusion of the contract and the guest’s arrival exceeds four months and the statutory sales tax or any applicable local taxes and duties increase after the conclusion of the contract, the hotel reserves the right to increase the agreed prices by the amount by which the applicable sales tax or local taxes and duties have increased. The hotel may make its consent to a reduction in the number of rooms booked, the hotel’s service or the length of the guest’s stay after the conclusion of the contract dependent on an increase in the price of the rooms and/or other services of the hotel. Invoices from the hotel are due for payment immediately upon receipt without deduction. The hotel may demand immediate payment of due claims from the guest at any time. The guest is in default at the latest if he does not make payment within 30 days of the due date and receipt of an invoice; this only applies to a guest who is a consumer if these consequences have been specifically pointed out in the invoice. In the event of default of payment, the hotel is entitled to charge consumers default interest in the amount of 5 percentage points above the base interest rate. In business transactions, the default interest rate is 8 percentage points above the base interest rate.
The hotel reserves the right to assert higher damages. For each reminder after the occurrence of default, the hotel may charge a reminder fee of EUR 10.00.
The hotel is entitled to demand an appropriate advance payment or security deposit in the form of a credit card guarantee, a deposit or similar from the guest upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract. In justified cases, e.g. arrears of payment by the guest or extension of the scope of the contract, the hotel is entitled to demand an advance payment or security deposit within the meaning of the above paragraph 5 or an increase in the advance payment or security agreed in the contract up to the full agreed remuneration, even after the conclusion of the contract until the beginning of the stay. The hotel is also entitled to demand an appropriate advance payment or security deposit within the meaning of the above from the guest at the beginning and during the stay for existing and future claims under the contract, insofar as such has not already been paid. The guest can only offset a claim against a claim of the hotel with an undisputed or legally established claim.
The hotel grants the guest a right of withdrawal at any time. The following provisions apply:
If the hotel has given the guest an option in the contract to withdraw from the contract within a certain period of time without further legal consequences, the hotel is not entitled to compensation. the decisive factor for the timeliness of the declaration of withdrawal is its receipt by the hotel. The guest must declare the withdrawal to the hotel in writing or in text form.
The above regulations on compensation apply accordingly if the guest does not make use of the booked room or the booked services without notifying the hotel in good time.
If the guest has been granted a right of withdrawal free of charge in accordance with Section IV above, the hotel is also entitled to withdraw from the contract within the agreed period if there are inquiries from other guests about the booked rooms and the guest does not waive his right of withdrawal free of charge in accordance with Section IV upon request from the hotel. If an agreed advance payment or security deposit required above in accordance with Section III is not made even after the expiry of a grace period set by the hotel, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract, in particular if
The hotel must inform the guest immediately in writing of the exercise of the right of withdrawal. In the aforementioned cases of withdrawal, the guest is not entitled to compensation
The guest is not entitled to the provision of certain rooms unless the hotel has confirmed the provision of certain rooms in writing. Booked rooms are available to the guest from 3 p.m. on the agreed day of arrival. The guest is not entitled to earlier provision. Booked rooms must be used by the guest by 8 p.m. on the agreed day of arrival at the latest. Unless a later arrival time has been expressly agreed, the hotel has the right to allocate booked rooms after 8 p.m. to someone else, without the guest being able to derive any claims for compensation from this. The hotel has a right of withdrawal in this respect.
On the agreed day of departure, the rooms must be vacated by the hotel by 10.00 a.m. at the latest. After that, the hotel can charge the daily room price for the additional use of the room until 6:00 p.m., and 100% of the full valid lodging price from 6:00 p.m. onwards, in addition to the damage it may incur as a result. The guest is free to prove to the hotel that the hotel has suffered no damage or that it has suffered significantly less damage.
VII. Liability of the hotel, statute of limitations
In the event of malfunctions or defects in the hotel’s services, the hotel will endeavour to remedy the situation upon immediate complaint by the guest. If the guest culpably fails to notify the hotel of a defect, a claim for a reduction of the contractually agreed fee does not arise. The hotel is liable in accordance with the statutory provisions for all damages resulting from injury to life, limb and health, as well as in the event of a guarantee on the part of the hotel and in the event of fraudulently concealed defects. The hotel shall only be liable for all other damages that are not covered by Section VII and which are caused by slight negligence on the part of the hotel, its legal representatives or its vicarious agents, if these damages are due to the violation of a material contractual obligation or a cardinal obligation in a manner that jeopardizes the purpose of the contract. In these cases, liability is limited to the foreseeable damage typical of the contract. The above limitations of liability apply to all claims for damages, regardless of their legal basis, including claims in tort. The above limitations and exclusions of liability also apply in cases of any claims for damages by a guest against employees or vicarious agents of the hotel. They do not apply in cases of liability for a defect after the assumption of a guarantee for the quality of an object or work, in the case of fraudulently concealed errors or in the case of personal injury.
The hotel is liable to the guest for items brought in according to the statutory provisions, i.e. up to one hundred times the accommodation price, but up to a maximum of EUR 3,500.00. For valuables (cash, jewellery, etc.) this liability is limited to EUR 800.00. The hotel recommends using the possibility of storage in the room or central hotel safe.
If the guest is provided with a parking space in the hotel garage or in a hotel car park, even for a fee, this does not constitute a custody contract. There is no obligation on the part of the hotel to monitor. In the event of loss or damage to motor vehicles parked or manoeuvred on the hotel property and their contents, the hotel is not liable, unless the hotel, its legal representatives or its vicarious agents are responsible for intent or gross negligence. In this case, the damage must be claimed against the hotel at the latest when leaving the hotel property. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except due to gross negligence or intent, are excluded. Messages, mail and consignments of goods for guests are handled with care. The hotel will take care of the delivery, storage and – on request – the forwarding of the same for a fee, as well as for lost property on request. Claims for damages, except due to gross negligence or intent, are excluded. The hotel is entitled to hand over the aforementioned items to the local lost property office after a storage period of no later than one month at the latest, charging a reasonable fee.
Claims for damages by the guest shall become statute-barred no later than two years from the time the guest becomes aware of the damage, or, regardless of this knowledge, no later than three years from the time of the harmful event. This does not apply to liability for damages resulting from injury to life, limb or health as well as to other damages based on an intentional and grossly negligent breach of duty by the hotel, a legal representative or vicarious agent of the hotel.
VIII. Final Provisions
Changes or additions to the contract, the acceptance of applications or these General Terms and Conditions for Hotel Admission shall be made in writing. Unilateral changes or additions by the guest are invalid. In order to comply with the written form requirements specified in these General Terms and Conditions, it is also sufficient to submit the corresponding declaration by fax or e-mail.
The place of performance and payment is the registered office of the hotel.
The place of jurisdiction is – if the contractual partner of the hotel is a merchant or a legal entity under public law – the registered office of the hotel. If the contractual partner of the hotel does not have a general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel. However, the hotel is entitled to bring lawsuits and other legal proceedings at the general place of jurisdiction of the guest.
The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply.
